Frequently Asked Questions

Find the most frequently asked questions and our expert answers for booking discount travel through

Why is my fare different from what I see on other websites?
Airlines generally sell seats for the highest price they can, and they set aside seats for various categories of customers. For instance, some seats are allocated for corporate clients. Seat prices also fluctuate depending on airplane capacity and length of time until departure. So while it is impossible to accurately determine the cost of a seat on any given flight, we will always quote the lowest possible fare available that fits your specific needs.
How do I know if I need a passport?
Our trip experts will advise you of the need for a passport when they arrange your trip. For the latest information on how to obtain a passport and which countries require one, we recommend visiting the u.s. state department website.
What is the difference between a passport and a visa?
A passport is required for entry by most countries and is required to re-enter the country where you are a citizen. A travel visa is an official government document authorizing the holder to be in the country he or she is visiting.
My name has changed from the one listed on my passport. Does that mean I need a new passport?
Yes. You must have a passport that reflects your current legal name. Visit the state department’s passports & international travel website for details about the correct forms to use.
Do I need an international driver’s license?
An international driver permit (IDF)is accepted as a valid form of identification in 150 countries and contains your name, photo and driver information in 10 languages. Though not always required, most countries recommend you get an IDP. The State Department allows only two entities to issue IDPs. Find out how to get yours here
How will I know the country I am visiting is safe?
We will do our utmost to inform you of any travel concerns. At the same time, because of the changing nature of global affairs and the importance we place on your safety, we strongly recommend you visit the u.s. state department travel alerts & warnings website whenever you plan to travel.